Returns & Refund Policy

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to our Distribution Center by the following Return Policy:

  • Items must be sent back within 7 days of the delivery date.
  • Incorrect or Missing Items (Note: If such items are not reported within 2 to 3 days of delivery, we will not issue a refund.
  • Items must be free of stains, residue, deodorant, or wear/use
  • Vaporizers, Cleaning Supplies, Rolling Papers & Wraps are non-returnable.
  • Weed Buzz reserves the right to apply a 50% restocking fee.
  • All returns are refunded via the same means the customer used in making payment.
  • Returns are processed within 3 – 5 business days after your item(s) are received at our Distribution Center.
  • Weed Buzz does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Hemper will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit.

Helpful Hint: if returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com or by clicking here). You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Note: To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Damaged/Broken Items

If you received a damaged item(s), then Protect+ Insurance is required for a replacement. Submitting your claim with Protect+ is easy! All you have to do is file a claim through the confirmation emails that were sent to you from sales@weedbuzzeu.com and from there, Protect+ will handle the rest. ( Unless it is a reoccurring order TBD ) File the claim at sales@weedbuzzeu.comCustomers have 15 days from the delivery date to inset the claim. 

If you do receive a broken item and do not have Protect+ you have 48 hours to reach out ( sales@weedbuzzeu.com ) and we are to issue Store Credit in the amount of the broken item. When you reach out you must have pictures of the broken/damaged item(s).

Incorrect or Missing Items

Upon delivery of your order, please thoroughly check the items you received. If there are items from your order that are incorrect or missing, we ask that you please provide us with pictures of the following within 48 hours of delivery:

1. The original packaging your items came in.
2. The packing slip that came inside your package.
3. The items that you received in your package.

To help expedite the process please include the photos in your initial email sent to us.

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of possible usage
  • An irregular or excessive returns history of used, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Similarly, We reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Note:  Should you choose to return a Final Sale item, Hemper reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Returns by Mail

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered, and unwashed. Should you choose to return a Final Sale item, Weed Buzz reserves the right to apply a 50% restocking fee so long as the item is sent back by our Return Policy and is in resalable condition.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Send your package to:

Refund

A full refund of funds will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 3 -5 business days for our Returns Department to process your return once delivered.